There is nothing created at work that doesn't emerge from conversations that individuals have engaged in. The quality of those conversations becomes crucial. Designed to develop your communication skills, Conversations that Make a Difference @ Work invites you to consider:

	the different ways that you receive information and the process that occurs to make sense of that information;
	the different ways that you communicate with others;
	the limitations of language and how to move beyond them;
	the quality of the conversations that you have and how to improve them;
	the environment that encourages conversation and how to create it;
	the importance of context.

Conversations that Make a Difference @ Work is for you if:

	you work with others to create results as team leader, project manager or team member;
	the outcome of your conversations does not align with your intention;
	you are often misunderstood;
	you are silencing yourself at work.